LabPhone enables you to automatically communicate laboratory results to patients.

Depending on which practice management/electronic medical record package you use, LabPhone can reduce the burden this places on your staff and can significantly reduce the number of phone calls from patients asking about lab results.

The service alerts you if lab result messages were not received.

Interested? Try it for free.

How can LabPhone help YOU?

Here's how LabPhone can benefit your practice:

• LabPhone helps solve what is probably the most important concern of paper-based medical practices: Lost or forgotten lab results that have the potential to become life-threatening issues if not addressed in a timely manner.
• LabPhone enables the practice to account for each and every laboratory result communication. Practices can easily see where and when patients were called, or if they called in, and this is tracked and documented.
• Outgoing calls can be divided into three categories: "Results are okay," "'Please call the office," or the solution can be further customized to enable the doctor or nurse to leave a unique message for the patient, allowing comments or guidance based on the results. This greatly reduces incoming call volume from patients whose results are okay.
• Patients can receive coded cards with instructions on dialing in to hear their confidential laboratory results, assuring that patient communications are done in a HIPAA/HITECH secure way.
• Your practice is able to configure the system so that it closely resembles what staff does today, making it easy to use and maintain with little training.

Key Features of LabPhone:

The service is simple and fast to set up and use, especially if your software vendor has integrated their solution with Talksoft.

LabPhone proactively calls each patient when laboratory results are reviewed, and the system calls the specific patient several more times, documenting each call if the results have not been checked by the patient.

LabPhone works well with portal functionality offered by many PM/EMR vendors.

The practice has full control over the series of standard messages that are set up within the service. After a one-time set up of the practice's message library, there is usually little need to make changes; however, it is easy to make changes when necessary. Using pre-set messages within the Talksoft LabPhone library assures a practice that a consistent message is relayed to patients.

LabPhone alert and reporting screens make it easy for staff to find out and document when patients were called and whether patients followed instructions on calling in to review their results.

LabPhone is the perfect adjunct to 'orders tracking' modules within EMR systems.

Call Talksoft today at (866) 966-4700 or email sales@talksoftonline.com for details about our LabPhone service can improve your patient lab results communications and office staff performance.

Sample Messages

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